Return Policy

Shenzhen Xunxun Trading Co., Ltd.
service@ralzue.com

Ralzue™ wants customers to have a clear process when an eligible product needs to be returned.

Customers should contact us before sending an item back so the request can be reviewed and appropriate return instructions can be provided.

Ralzue™ is operated by Shenzhen Xunxun Trading Co., Ltd.

Return requests should include the relevant order information, the product involved, and a brief explanation of the reason for the request.

Unless otherwise stated for a particular product, returned merchandise should remain in suitable condition and include the components and accessories originally supplied with it. Items showing substantial use, alteration, avoidable damage, or missing essential components may not qualify for the same return handling as items received in original condition.

If an item arrives damaged, incomplete, or different from the item ordered, please contact us promptly and provide clear information about the issue. Supporting photographs may be requested where they are reasonably helpful.

Return instructions can vary according to the product and circumstances. Customers should therefore wait for the provided instructions rather than sending merchandise to an unconfirmed destination.

Any applicable return outcome is determined after the request and returned product, where required, have been reviewed.

Contact Shenzhen Xunxun Trading Co., Ltd. at service@ralzue.com.