Shipping Policy

Shenzhen Xunxun Trading Co., Ltd.
service@ralzue.com

Ralzue™ prepares accepted orders for shipment using available delivery services appropriate to the destination and order type.

Delivery information shown during the ordering process should be reviewed carefully before an order is submitted.

Ralzue™ is operated by Shenzhen Xunxun Trading Co., Ltd.

Processing and delivery timeframes may vary depending on product availability, destination, carrier operations, seasonal volume, local conditions, and other circumstances outside normal store handling.

When tracking information is available for an order, it may be provided after the shipment has entered the carrier network. Tracking updates are generated by the relevant delivery service and may not appear immediately.

Customers are responsible for entering accurate delivery information. If an address-related issue is noticed after an order has been submitted, please contact us as soon as possible. Changes cannot always be made after processing or shipment has begun.

Delivery estimates are intended as general guidance rather than fixed arrival commitments. Unexpected carrier delays, transportation interruptions, weather conditions, or regional service limitations may affect the final delivery date.

If a shipment appears to have an unusual delay or a delivery issue, customers may contact us with their order information so the available shipment details can be reviewed.

Contact Shenzhen Xunxun Trading Co., Ltd. at service@ralzue.com.